Responsible gambling and Flash Casino
Keeping play under control
Gambling can lead to harmful patterns of play. Flash Casino says it provides guests at its Netherlands venues with information, practical tools and advice, and refers guests to support services when needed. This page on this site summarises those options; this site is not the casino operator.
Flash Casino advises guests to:
- Decide in advance how much they can afford to spend, and take breaks.
- Learn the rules before playing and avoid trying to recover losses.
- Avoid borrowing money to gamble or playing while distressed or under the influence.
When to step back
If you are playing longer than planned or are unsure whether gambling is still enjoyable, Flash Casino points guests to the Zelftest OverOpenGokken self-test. It says the test gives advice on possible next steps, which guests can also discuss with a casino employee.
Flash Casino describes several ways to take a break:
| Option | What Flash Casino says it involves |
|---|---|
| Visit restriction or voluntary exclusion | A restriction or cool-down can be requested if advice alone is not enough. |
| Cruks | Registration through the Dutch Kansspelautoriteit provides a gambling stop of at least six months across casinos in the Netherlands, including online casinos. |
| Betblocker | A free app that can help block access to online gambling, including sites outside the Netherlands. |
Cruks is a Dutch exclusion register, not a service run by this site. Flash Casino says people registered in Cruks, and people subject to a local access ban, are not admitted to its venues.
Age rules at venues
Flash Casino states that entry starts at 18 at some venues, while a minimum age of 21 applies at some locations. Guests under 24 cannot take part in its promotions or events such as bingo evenings. Venue entry and promotional participation therefore have different age thresholds.
Getting help
For questions about gambling behaviour, Flash Casino lists its Responsible Gaming department at [email protected] or 073 - 62 73 620. Its information also points guests towards the Centrum voor Verantwoord Gokken and other professional support. These are Flash Casino's stated contacts and resources, not services provided by this site.